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AlorAir crawl space dehumidifiers offer the best value for their capacity compared to other brands. With a dedicated R&D team and professional customer support, we are committed to providing high-quality basement dehumidification solutions. Our goal is to make Alorair dehumidifiers a must-have for every household in need of reliable moisture control. If you're looking for the best dehumidifier for basement, you can trust AlorAir.

Each new AlorAir dehumidifier comes with a one-year comprehensive warranty and a five-year limited warranty from the date of purchase (specific terms may vary by model; please refer to the product manual for details). This warranty applies only to products purchased from AlorAir or authorized dealers and used in accordance with the owner's manual.

To request warranty service, please contact us at 888-990-7469 or sales@aloraircrawlspace.com with proof of purchase or order number. We will repair or replace the product at our discretion.

Yes, most of our crawl space dehumidifiers are ENERGY STAR® certified and carry additional certifications such as CSA, ETL, CE, and more. Alorair is recognized for offering some of the most efficient dehumidifiers for basements. For specific certification details, please check the product description on our website.

Each product page on our website includes a downloadable user manual with detailed installation instructions. You can also find helpful video tutorials in our YouTube video center. For example, for the Sentinel HD55 model, you can download the user manual from the product page or refer to the printed version included in the shipping box.

Yes! Alorair WIFI dehumidifiers support 4G remote control, allowing you to monitor and adjust settings from anywhere using your smartphone.

We recommend using a frequently used email address. After registering, please check your inbox for the activation email. If you don't see it, be sure to check your spam or junk folder.

Please try the following troubleshooting steps:
• Power off the dehumidifier for 30 seconds, then try pairing again.
• Ensure the dehumidifier is within range of your Wi-Fi router.
• Keep the device away from other electronics that may cause interference.
• Make sure the Wi-Fi icon on the dehumidifier is blinking before pairing.
• Verify that Bluetooth is connected to "Bk-AlorAir."
• Double-check that your Wi-Fi password is entered correctly (passwords are case-sensitive).
• If you still can't connect after multiple attempts, please contact our customer support team.